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Nait Nait has the highest commercial guarantees for online commerce, ensuring the privacy and security of all transactions at all times. The payment process works on a secure server using the SSL (Secure Socket Layer) protocol. By using the SSL protocol, the following is guaranteed:

1. That the user is communicating his/her data to the Nait Nait server center and not to any other that attempts to impersonate it.

2. That the data is transmitted encrypted between the user and the aforementioned server center, preventing possible reading or manipulation by third parties.

More information: See Privacy Policy

All our orders are delivered within 24/48 hours from confirmation. (Except Canary Islands and Balearic Islands, approximate delivery time 10 days).

This period may be longer during sales periods, Black Friday or special promotions, without the user having the right to claim compensation for such delay.

For orders with personalized or pre-order products, the delivery time is 15 working days. (Except for the Canary Islands and the Balearic Islands, where the estimated transport time to the destination must be added).

For international shipments, the delivery time is 5 to 10 days depending on the destination country. In the case of an order with a personalized item, the transit time contemplated here must be added to the time provided for order preparation.

The customer will receive an SMS or email from the carrier with all the information regarding the shipment and all the transit information.

More information: See Shipping Policy

The return period for all our online orders or in-store purchases is one month, 30 calendar days from receipt by the customer. If you wish to return a purchase in-store, you only have to manage it in the store.

If you wish to return an online order, please go to our online store www.naitnait.com and in your customer profile you can request it under “Merchandise returns” and we will tell you how to proceed.

The order must be in perfect condition, unused and unwashed. Returns of any item that has been used will not be accepted, so please make sure to check it carefully before the 30-day period so that you can request a return in a timely manner if it is not as you expected, if you have mistakenly received an item that you did not request instead of the item ordered, or if it has a manufacturing defect. Returns due to manufacturing defects will not be accepted after the established date has passed, or if the manufacturing defect is detected after the item has been used.

When we receive the items and check that they have arrived in perfect condition, we will refund the amount through the payment method used for the purchase, or we will issue a voucher with no expiration date if you prefer.

Shipping costs for the initial order will not be refunded. Nait Nait does not assume the cost of return (secondary shipping cost).

Personalized items, combs and brushes are non-returnable. Outlet items are non-returnable.

Instagram is not the established channel to request a return or submit a claim, nor is it the channel to formalize an order, so Nait Nait is not responsible for return requests through Instagram since it is not a management tool and does not provide the necessary support for this.

You can contact us at pedidos@naitnait.com.

More information: See Returns Policy